Unable to create an academic team after deleting an old one

I have an academic account and I am trying to create a team, however I get the error Error creating team (user already has an active trial). Please try again.. I previously had another team which I deleted. What should I do to get around this issue?

Hi Gaspard,

Good day to you! Happy to help you on this one. We will need the following information to further assist you on your problem and help us verify some information from our end:

  1. Your username and email address in wandb
  2. A screenshot of your profile that shows your teams. On the upper-right part of your screen, click Profile


Hi Gaspard, since we have not heard back from you we are going to close this request. If you would like to re-open the conversation, please let us know!