Hi, I am facing an issue with an academic account. I added the email where the domain is @diag.uniroma1.it, as any domain ending with uniroma1.it is from different faculties in Sapienza. DIAG is the department of computer engineering and automation.
However the account seems to still be considered non-academic. Is there any step necessary from my side?
Hi Pere-Lluis!
What is the full email you are trying to mark as academic?
Cheers,
Artsiom
huguetcabot@diag.uniroma1.it
Thank you! Does it not let you create an academic team?
Hi Pere-Lluis, I wanted to follow up on this request. Please let us know if we can be of further assistance or if your issue has been resolved.
Hi there,
I wasn’t able, now instead it shows a message saying I couldn’t due to belonging already to a different academic team.
I guess there is a limit of 1 academic team per account?
Thanks.
Hi Pere-Lluis,
Unfortunately yes, as of right now an account can have only a single academic team.
Warmly,
Artsiom
Thanks. I am facing an issue due to that, i mistakenly created a new team instead of using the academic one, and now the runs I transfered to that team are “hostage” since i have no access to them (it’s reached the max hours), nor can I move them to the academic team.
Is there anyway to fix that?
Hi Pere-Lluis,
Are you currently paying for your team’s trial? This seems to be the name right, alby-re-org?
No, I am not paying. I created it by mistake since we use another in our research group, but now the runs in that team (alby-re-org) were unaccessible. I see now I have recovered access, I will just move the runs and remove that org. Thanks for the assistance.
Sounds like a plan!
Let me know if you need help deleting the org!
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