Download button doesn't show up to download logs

I have a crashed run. I cannot download the logs file because the download button file is disappearing. I also cannot find the log file in Files. Is there a way to fix this bug/problem?

Hey @bakerh! Thank you for writing in. What Run are you seeing this under? Usually we do not display the download button if the run is still marked as active.

Hi Hassan,

We wanted to follow up with you regarding your support request as we have not heard back from you. Please let us know if we can be of further assistance or if your issue has been resolved.

Best,
Weights & Biases

Hi, since we have not heard back from you, we are going to close this request. If you would like to reopen the conversation, please let us know! Unfortunately, at the moment, we do not receive notifications if a thread reopens on Discourse. So, please feel free to create a new ticket regarding your concern if you’d like to continue the conversation.