I previously registered an account and verified my educational email, but I later deleted the account. When I registered a new account and tried to add the previous educational email, it didn’t work. I entered the password I used for the email during registration. Could you tell me what might be the problem and what I should do?
yes，I want to add additional comments
Hi @qinkai828 .apologies for running into this and happy to help. Could you please provide the accounts in question here.
WandB Username and Acad Email you registered.
Thanks!
Username：qinkai828，Acad Email：34520202203749@stu.xmu.edu.cn.Thanks a lot!
Username：qinkai828，Acad Email：34520202203749@stu.xmu.edu.cn.Thanks a lot!
Did you previously changed your Email linked to your Github?
Hi @qinkai828 , since we have not heard back from you we are going to close this request. If you would like to re-open the conversation, please let us know!
No, I entered my education email and was prompted to enter a new password. I previously had an account that could be bound to this email (but I cancelled that account), but I couldn’t bind it and kept being prompted that there were errors during registration
---- Replied Message ----
From | Joana Marie Llabora via W&B Communitynotifications@wandb.discoursemail.com |
- | - |
Date | 07/12/2024 09:11 |
To | qinkai828@gmail.com |
Cc | |
Subject | [W&B Community] [W&B Help] Add an educational email |
| joana-marie
July 12 |
- | - |
Did you previously changed your Email linked to your Github?