About Network error (TransientError)

I get below error message when starting a new run:

wandb: Network error (TransientError), entering retry loop.

Some metrics can be uploaded successfully, but some metrics are not (cannot be found in the UI).

I have determined that it is an internet connection problem because this problem is solved when I change WIFI connection from A to B.

I would like to know if there is any way to guide the network operator to fix the network A. Is ping command can help (should try to decrease the packet loss)?

PING www.wandb.ai ( 56 data bytes
64 bytes from icmp_seq=0 ttl=42 time=258.594 ms
64 bytes from icmp_seq=1 ttl=42 time=188.247 ms
64 bytes from icmp_seq=2 ttl=42 time=186.654 ms
64 bytes from icmp_seq=3 ttl=42 time=189.388 ms
64 bytes from icmp_seq=4 ttl=42 time=228.432 ms
64 bytes from icmp_seq=5 ttl=42 time=280.176 ms
64 bytes from icmp_seq=6 ttl=42 time=324.054 ms
64 bytes from icmp_seq=7 ttl=42 time=215.211 ms
64 bytes from icmp_seq=8 ttl=42 time=224.348 ms
Request timeout for icmp_seq 9
64 bytes from icmp_seq=10 ttl=42 time=311.803 ms
64 bytes from icmp_seq=11 ttl=42 time=187.057 ms
64 bytes from icmp_seq=12 ttl=42 time=189.397 ms
64 bytes from icmp_seq=13 ttl=42 time=196.487 ms
64 bytes from icmp_seq=14 ttl=42 time=195.504 ms
64 bytes from icmp_seq=15 ttl=42 time=194.557 ms
64 bytes from icmp_seq=16 ttl=42 time=189.196 ms
64 bytes from icmp_seq=17 ttl=42 time=185.882 ms
--- www.wandb.ai ping statistics ---
19 packets transmitted, 17 packets received, 10.5% packet loss

Hi Yao, is there a reason why you can’t use network B to run your models? Trying to reduce the packet loss is always a great idea

Thank you for the reply! I suppose many Chinese users have encountered this network error because of using the network provided by the same Network Operator (NO). Switching to another Network Operator is not very easy for everyone. I want to report this issue to the NO but I don’t know how to describe it. Does there exist the testing address can be used for fixing this issue?

Hi Yao. By testing address do you mean the host address? If so, this should be wandb.ai. If not, can you elaborate more on what you are asking for?

Hi Yao, since we have not heard back from you we are going to close this request. If you would like to re-open the conversation, please let us know!

This topic was automatically closed 60 days after the last reply. New replies are no longer allowed.