# Wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support

**URL:** <https://community.wandb.ai/t/wandb-error-error-while-calling-w-b-api-an-internal-error-occurred-please-contact-support/7770>\
**Category:** W&B Help\
**Tags:** wandb\
**Created:** [August 28, 2024, 4:14pm UTC](https://community.wandb.ai/t/wandb-error-error-while-calling-w-b-api-an-internal-error-occurred-please-contact-support/7770 "2024-08-28T16:14:37Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![jourdelune](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@jourdelune](https://community.wandb.ai/u/jourdelune)\
**Post date:** [August 28, 2024, 4:14pm UTC](https://community.wandb.ai/t/wandb-error-error-while-calling-w-b-api-an-internal-error-occurred-please-contact-support/7770/1 "2024-08-28T16:14:37Z")

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Hello, I’m trying to push stats about my training on wandb with pytorch lightning but I have this error:

```py
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)
wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (<Response [500]>)

```

My project is: [Weights & Biases](https://wandb.ai/jourdelune/WAVEAI) (where I see the error)

 ![image](https://us1.discourse-cdn.com/flex020/uploads/wandb/original/2X/2/20b4e47e3763ed5483ea54c5b44bbb0c421892da.png)

Someone know how to fix that?  
Thanks for reading 🙂

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<div class="post-metadata">

**Author:** ![sydholl](https://avatars.discourse-cdn.com/v4/letter/s/eb8c5e/32.png) [@sydholl](https://community.wandb.ai/u/sydholl)\
**Post date:** [August 28, 2024, 5:06pm UTC](https://community.wandb.ai/t/wandb-error-error-while-calling-w-b-api-an-internal-error-occurred-please-contact-support/7770/2 "2024-08-28T17:06:56Z")

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Hi there,

Thanks for flagging this and apologies for any issue. We have identified the issue and rolled out a fix. Please let us know if you’re still experiencing any errors.

Best,  
Sydney

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<div class="post-metadata">

**Author:** ![jourdelune](https://avatars.discourse-cdn.com/v4/letter/j/7993a0/32.png) [@jourdelune](https://community.wandb.ai/u/jourdelune)\
**Post date:** [August 28, 2024, 5:20pm UTC](https://community.wandb.ai/t/wandb-error-error-while-calling-w-b-api-an-internal-error-occurred-please-contact-support/7770/3 "2024-08-28T17:20:21Z")

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Thanks you! Fixed now.