# Unable to downgrade and got suspended - Support doesn't respond!

**URL:** <https://community.wandb.ai/t/unable-to-downgrade-and-got-suspended-support-doesnt-respond/8563>\
**Category:** W&B Help\
**Created:** [December 10, 2024, 12:24pm UTC](https://community.wandb.ai/t/unable-to-downgrade-and-got-suspended-support-doesnt-respond/8563 "2024-12-10T12:24:17Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![amitabe](https://avatars.discourse-cdn.com/v4/letter/a/e68b1a/32.png) [@amitabe](https://community.wandb.ai/u/amitabe)\
**Post date:** [December 10, 2024, 12:24pm UTC](https://community.wandb.ai/t/unable-to-downgrade-and-got-suspended-support-doesnt-respond/8563/1 "2024-12-10T12:24:18Z")

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Hi,

I upgraded my subscription and then wanted to downgrade it.

I coudn’t find a way to do it in the UI, so I just removed the payment card, and tried to contact [support@wandb.com](mailto:support@wandb.com) as well as to [AR@wandb.com](mailto:AR@wandb.com), but I didn’t get back from none of these.

Since then, I got warnings mails from wandb, and tried to contact wandb again, without any luck.

Now, my user has been blocked and I can’t use free wandb program.

Can someone help me please?