# The group you tried to contact (support) may not exist **URL:** \ **Category:** W&B Help\ **Created:** [September 14, 2022, 12:24pm UTC](https://community.wandb.ai/t/the-group-you-tried-to-contact-support-may-not-exist/3114 "2022-09-14T12:24:07Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![dc914337](https://avatars.discourse-cdn.com/v4/letter/d/838e76/32.png) [@dc914337](https://community.wandb.ai/u/dc914337)\ **Post date:** [September 14, 2022, 12:24pm UTC](https://community.wandb.ai/t/the-group-you-tried-to-contact-support-may-not-exist/3114/1 "2022-09-14T12:24:07Z")
> We’re writing to let you know that the group you tried to contact (support) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren’t able to post: > > - You might have spelled or formatted the group name incorrectly. > - The owner of the group may have removed this group. > - You may need to join the group before receiving permission to post. > - This group may not be open to posting. The email I was using is: [support@wandb.com](mailto:support@wandb.com) It is displayed when my page crashes and I just wanted to report it. ---
**Author:** ![mohammadbakir](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@mohammadbakir](https://community.wandb.ai/u/mohammadbakir)\ **Post date:** [September 15, 2022, 8:33pm UTC](https://community.wandb.ai/t/the-group-you-tried-to-contact-support-may-not-exist/3114/2 "2022-09-15T20:33:44Z")
Hi @dc914337, can you please expand on what you mean by the page crashing. Are you on a specific page when this occurs? ---
**Author:** ![mohammadbakir](https://avatars.discourse-cdn.com/v4/letter/m/a9a28c/32.png) [@mohammadbakir](https://community.wandb.ai/u/mohammadbakir)\ **Post date:** [September 15, 2022, 8:43pm UTC](https://community.wandb.ai/t/the-group-you-tried-to-contact-support-may-not-exist/3114/3 "2022-09-15T20:43:57Z")
Hi @dc914337 , we will continue the conversation in [the other thread you posted](https://community.wandb.ai/t/report-page-often-crashes-when-i-collapse-a-section-of-the-report/3115) as it seems the issue is tied to your reports. ---
**Author:** ![yulonglin](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/yulonglin/32/982_2.png) [@yulonglin](https://community.wandb.ai/u/yulonglin)\ **Post date:** [September 16, 2022, 5:36am UTC](https://community.wandb.ai/t/the-group-you-tried-to-contact-support-may-not-exist/3114/4 "2022-09-16T05:36:01Z")
@mohammadbakir I’m facing the same issue emailing [support@wandb.com](mailto:support@wandb.com) following instructions from [W&B Docs | Weights & Biases Documentation](https://docs.wandb.ai/company/getting-help) > We’re writing to let you know that the group you tried to contact (support) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren’t able to post: > > - You might have spelled or formatted the group name incorrectly. > - The owner of the group may have removed this group. > - You may need to join the group before receiving permission to post. > - This group may not be open to posting. ---
**Author:** ![dc914337](https://avatars.discourse-cdn.com/v4/letter/d/838e76/32.png) [@dc914337](https://community.wandb.ai/u/dc914337)\ **Post date:** [September 16, 2022, 4:18pm UTC](https://community.wandb.ai/t/the-group-you-tried-to-contact-support-may-not-exist/3114/5 "2022-09-16T16:18:04Z")
it’s probably not. One is mail, second is your frontend. Here is the screenshot of the undelivered message. ![image](https://us1.discourse-cdn.com/flex020/uploads/wandb/original/1X/7340186597f35272af96614c058f92d16b1fd286.png) ---
**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/wandb/original/1X/366b649231631dbab896843020da0056074ac79d.png) [@system](https://community.wandb.ai/u/system)\ **Post date:** [November 15, 2022, 4:18pm UTC](https://community.wandb.ai/t/the-group-you-tried-to-contact-support-may-not-exist/3114/6 "2022-11-15T16:18:10Z")
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