# Problems accessing web interface: "rate limit exceeded"

**URL:** <https://community.wandb.ai/t/problems-accessing-web-interface-rate-limit-exceeded/2041>\
**Category:** W&B Help\
**Created:** [March 8, 2022, 10:59am UTC](https://community.wandb.ai/t/problems-accessing-web-interface-rate-limit-exceeded/2041 "2022-03-08T10:59:29Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kluger](https://avatars.discourse-cdn.com/v4/letter/k/2acd7d/32.png) [@kluger](https://community.wandb.ai/u/kluger)\
**Post date:** [March 8, 2022, 10:59am UTC](https://community.wandb.ai/t/problems-accessing-web-interface-rate-limit-exceeded/2041/1 "2022-03-08T10:59:29Z")

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Hi,

I am having trouble accessing the [wandb.ai](http://wandb.ai) web interface. I very often, yet not always, get error messages like “rate limit exceeded” or “There was a problem rendering these panels”.

 ![Screenshot_google-chrome_20220308104954_crop](https://us1.discourse-cdn.com/flex020/uploads/wandb/original/1X/b365941060b6ae0dc38310d95e97379e66323316.png)

Yesterday I had no problems at all. What’s the issue?

Thanks!

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**Author:** ![lesliewandb](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/lesliewandb/32/369_2.png) [@lesliewandb](https://community.wandb.ai/u/lesliewandb)\
**Post date:** [March 8, 2022, 8:03pm UTC](https://community.wandb.ai/t/problems-accessing-web-interface-rate-limit-exceeded/2041/2 "2022-03-08T20:03:14Z")

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Hi Florian, can you tell me how many parallel processes you are doing? Has it increased from yesterday? I will increase your rate limit from my end.

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**Author:** ![lesliewandb](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/lesliewandb/32/369_2.png) [@lesliewandb](https://community.wandb.ai/u/lesliewandb)\
**Post date:** [March 14, 2022, 12:36pm UTC](https://community.wandb.ai/t/problems-accessing-web-interface-rate-limit-exceeded/2041/3 "2022-03-14T12:36:17Z")

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Hi Florian,

We wanted to follow up with you regarding your support request as we have not heard back from you. Please let us know if we can be of further assistance or if your issue has been resolved.

Best,  
Weights & Biases

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**Author:** ![lesliewandb](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/lesliewandb/32/369_2.png) [@lesliewandb](https://community.wandb.ai/u/lesliewandb)\
**Post date:** [March 17, 2022, 2:06pm UTC](https://community.wandb.ai/t/problems-accessing-web-interface-rate-limit-exceeded/2041/4 "2022-03-17T14:06:51Z")

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Hi Florian, since we have not heard back from you we are going to close this request. If you would like to re-open the conversation, please let us know!

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/wandb/original/1X/366b649231631dbab896843020da0056074ac79d.png) [@system](https://community.wandb.ai/u/system)\
**Post date:** [May 7, 2022, 11:00am UTC](https://community.wandb.ai/t/problems-accessing-web-interface-rate-limit-exceeded/2041/5 "2022-05-07T11:00:10Z")

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