I signed up with my google email before, and now i am going to Apply for a free W&B academic account, so I add the school-issued email. However, after I click the button to resend verification, I still cannot receive the email. So I stuck in this step for 2 days and dont know how to deal with it
Yeah, I need help to solve this problem. Thanks a lot
Sydney Hollingsworth (Weights & Biases) support@weightsandbiases.zendesk.com 于2025年5月3日周六 22:34写道：
Hi!
Thank you for writing in. Could you please send me your account username as well as your academic email you are trying to verify? Would love to take a look at this.
Warmly,
Artsiom
Hi artsiom!
Thanks for your reply! My username is bulaqi. My academic email is 3210105423@zju.edu.cn.
Thanks again for your reply!
Thank you for sending it over.
Could you please try doing it again? I have reset your email on our side.
Are you adding your email using an email+password combination?
Warmly,
Artsiom
Thank you for your help!
But it seems that there is still no email received 
Now I delete the email and add it back again. when I add an academic email, I write in the email address and password for it.
Still I click the Resend verification but no mail received
Thank you for trying it out!
Just to triple-check, have you checked for the email in your spam folder?
Are you able to CC your academic email into this thread and confirm you have access to it by replying from it in here?
Thank you for your reply!
Yes, I checked it all the time.
I am not very clear about how to CC my academic email into this thread. I will have a try and show the result later
It’s possible that my academic email is blocking your emails. Is this situation possible to be solve in some way?
Yeah, it looks like your Edu email server might be blocking emails from us.
Could you please use your academic email to write to support@wandb.ai, and please mention this thread?
Thank you!
I will try this way
Hi Bulaqi!
Please let me know in this thread when you write to support@wandb.com from: 3210105423@zju.edu.cn, so I can pick that thread up myself.
Warmly,
Artsiom
Thank you! I have written to support@wandb.com
Hmmmm, it should be from 3210105423@zju.edu.cn, correct?
I am currently not seeing any emails from that address on our end
Hm, I am still not seeing it.
It’s okay, what is your org name that you would like to turn academic?
Warmly,
Artsiom
Yep! Thank you!
I am seeing your organization. I have a feeling that your school is blocking any wandb-related emails, as well as not sending them to us either.
I have unblocked your team and turned it academic so you can start making runs. In the meantime, are you able to try and send an email to artsiom.skarakhod@wandb.com from your academic email?
Warmly,
Artsiom
Thanks a lot!
I could make runs now! Thank you for your help again!
Always happy to help!
Warmly,
Artsiom