# Error creating team (user already has an active trial). Please try again

**URL:** <https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-please-try-again/6387>\
**Category:** W&B Help\
**Tags:** wandb\
**Created:** [April 14, 2024, 2:14pm UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-please-try-again/6387 "2024-04-14T14:14:53Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![lzengaf](https://avatars.discourse-cdn.com/v4/letter/l/45deac/32.png) [@lzengaf](https://community.wandb.ai/u/lzengaf)\
**Post date:** [April 14, 2024, 2:14pm UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-please-try-again/6387/1 "2024-04-14T14:14:53Z")

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Hi there,

I’m a student, and my primary email is my university email. I’m a member of a corporate account.  
However, I can’t create an academic account. I always got the error ‘Error creating team (user already has an active trial). Please try again’. I wonder what I could do.

Thanks.

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**Author:** ![joana-marie](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@joana-marie](https://community.wandb.ai/u/joana-marie)\
**Post date:** [April 15, 2024, 8:31am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-please-try-again/6387/2 "2024-04-15T08:31:18Z")

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Hello @lzhmeng1688 , happy to help. The reason why you cannot create another team is because you already belong to a Corporate Account. What you can do is to request to be removed on the said Corporate Account or delete that account if you are the creator/owner. Then you will be able to create a free single Academic Account.

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**Author:** ![joana-marie](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@joana-marie](https://community.wandb.ai/u/joana-marie)\
**Post date:** [April 18, 2024, 5:36am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-please-try-again/6387/3 "2024-04-18T05:36:46Z")

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Hi @lzengaf , since we have not heard back from you we are going to close this request. If you would like to re-open the conversation, please let us know!