# Error creating team (user already has an active trial). also I can't delete old team **URL:** \ **Category:** W&B Help\ **Created:** [April 16, 2024, 4:30am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-also-i-cant-delete-old-team/6407 "2024-04-16T04:30:25Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![dk58319](https://avatars.discourse-cdn.com/v4/letter/d/ecc23a/32.png) [@dk58319](https://community.wandb.ai/u/dk58319)\ **Post date:** [April 16, 2024, 4:30am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-also-i-cant-delete-old-team/6407/1 "2024-04-16T04:30:26Z")
Hi team, I try to make the academic team. but Error creating team (user already has an active trial). Please try again. this error keeps making me unable to make a new team. btw I try to delete the former team that I make wrong. but I can’t find the menu that I can delete the team. so I want to ask, how I can delete the former team and make a new one my account is dk58319@ajou.ac.kr and try to delete the vision\_X~~ teams ![CleanShot 2024-04-16 at 13.32.54](https://us1.discourse-cdn.com/flex020/uploads/wandb/original/2X/9/9f0610c7ded226dd28cfd86626414216689dd0a5.png) Thanks ---
**Author:** ![joana-marie](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@joana-marie](https://community.wandb.ai/u/joana-marie)\ **Post date:** [April 16, 2024, 7:42am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-also-i-cant-delete-old-team/6407/2 "2024-04-16T07:42:24Z")
Hi @dk58319 , thank you for writing in and happy to help. If you are an admin of the team, you may go to your Team page\>Team Settings (left navigational panel) and in the bottom part you may find the `Delete Team` button. Deleting a team is not recoverable so make sure to move all important data/runs you need before deleting. ---
**Author:** ![dk58319](https://avatars.discourse-cdn.com/v4/letter/d/ecc23a/32.png) [@dk58319](https://community.wandb.ai/u/dk58319)\ **Post date:** [April 16, 2024, 7:53am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-also-i-cant-delete-old-team/6407/3 "2024-04-16T07:53:44Z")
Hi, Thank you for your quick response first of all, I cannot find Delete team,and left panel also ![CleanShot 2024-04-16 at 16.55.01](https://us1.discourse-cdn.com/flex020/uploads/wandb/original/2X/d/da28c2e2465af8746d22dde0c4734c1a5d82668a.png) I think I already click delete team but this organization keep this page and I cannot make another one Is there any other way to do that? V/R ---
**Author:** ![joana-marie](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@joana-marie](https://community.wandb.ai/u/joana-marie)\ **Post date:** [April 19, 2024, 7:23am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-also-i-cant-delete-old-team/6407/4 "2024-04-19T07:23:25Z")
Hi @dk58319 , yes it seems that you don’t have any team under `vision_x_llm-org`, have you try again to create a new team using the button on the left side: `+ Create a team to collaborate` ? Are you having the same error? ---
**Author:** ![luvwinnie](https://avatars.discourse-cdn.com/v4/letter/l/a88e4f/32.png) [@luvwinnie](https://community.wandb.ai/u/luvwinnie)\ **Post date:** [April 20, 2024, 12:59am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-also-i-cant-delete-old-team/6407/5 "2024-04-20T00:59:28Z")
Hello, I’m having the exact same error, should I contact to the sales? I wannt delete the teams and try to create a new academics team… ---
**Author:** ![dk58319](https://avatars.discourse-cdn.com/v4/letter/d/ecc23a/32.png) [@dk58319](https://community.wandb.ai/u/dk58319)\ **Post date:** [April 20, 2024, 5:20am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-also-i-cant-delete-old-team/6407/6 "2024-04-20T05:20:52Z")
I have solved this problem via e-mail support. It’s all good now. Thank you ---
**Author:** ![dk58319](https://avatars.discourse-cdn.com/v4/letter/d/ecc23a/32.png) [@dk58319](https://community.wandb.ai/u/dk58319)\ **Post date:** [April 20, 2024, 5:21am UTC](https://community.wandb.ai/t/error-creating-team-user-already-has-an-active-trial-also-i-cant-delete-old-team/6407/7 "2024-04-20T05:21:32Z")
Hello, Via E-mail support They deleted my old team now. hope this can help you 🙂