# ❌ Cannot run wandb verify against api.wandb.ai **URL:** \ **Category:** W&B Help\ **Tags:** wandb\ **Created:** [December 21, 2023, 4:06pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586 "2023-12-21T16:06:45Z")\ **Posts on this page:** 11\ **Page:** 1
**Author:** ![xnerhu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/xnerhu/32/1573_2.png) [@xnerhu](https://community.wandb.ai/u/xnerhu)\ **Post date:** [December 21, 2023, 4:06pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/1 "2023-12-21T16:06:45Z")
I’m struggling with error: Cannot run wandb verify against api.wandb.ai on windows 11 Relogging, recreating access token didint work PS C:\projects\nersent\prompusie\> wandb verify Find detailed logs for this test at: PS C:\projects\nersent\prompusie\> python --version Python 3.10.10 PS C:\projects\nersent\prompusie\> wandb --version wandb, version 0.16.1 ---
**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\ **Post date:** [December 26, 2023, 4:05pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/2 "2023-12-26T16:05:12Z")
Hi @xnerhu! Thank you for writing in! Could you please downgrade wandb to an earlier version such as v0.15.12 and see if you are still running into this concern? ---
**Author:** ![xnerhu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/xnerhu/32/1573_2.png) [@xnerhu](https://community.wandb.ai/u/xnerhu)\ **Post date:** [December 26, 2023, 6:00pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/3 "2023-12-26T18:00:03Z")
Still doesn’t work. PS C:\projects\nersent\prompusie\> wandb --version wandb, version 0.15.12 PS C:\projects\nersent\prompusie\> wandb verify Default host selected: [https://api.wandb.ai](https://api.wandb.ai) Find detailed logs for this test at: C:\Users\xnerhu\AppData\Local\Temp\tmpelujy1oq\wandb ❌ Cannot run wandb verify against [api.wandb.ai](http://api.wandb.ai) It’s definitely not on my side, as my friend has the same exact issue. Also it doesn’t work on any machine I use wandb on. runpod, windows, macos. ---
**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\ **Post date:** [December 26, 2023, 6:09pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/4 "2023-12-26T18:09:27Z")
Oh quick question! Are you running this against the public cloud or against your local instance? [Wandb verify](https://docs.wandb.ai/ref/cli/wandb-verify#docusaurus_skipToContent_fallback), will only work against the local instance you are using, and will not work with [wandb.ai](http://wandb.ai). ---
**Author:** ![xnerhu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/xnerhu/32/1573_2.png) [@xnerhu](https://community.wandb.ai/u/xnerhu)\ **Post date:** [December 26, 2023, 7:01pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/5 "2023-12-26T19:01:30Z")
I’m not running local instance, I’m using only official cloud instance. If that’s the case, then what about, which also occurs to me despite having correct authentication key wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (\) ---
**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\ **Post date:** [December 26, 2023, 10:21pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/6 "2023-12-26T22:21:56Z")
Are you seeing: `wandb: ERROR Error while calling W&B API: An internal error occurred. Please contact support. ()` every time you call wandb.init? if so: Could we try completely resetting your login information and see if that works for you? 1. run `rm ~/.netrc` (will remove and refreshes login credentials) 2. run `wandb login --relogin --cloud` Or alternatively, in your testing script you can include: `wandb.login( key="")` ---
**Author:** ![xnerhu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/xnerhu/32/1573_2.png) [@xnerhu](https://community.wandb.ai/u/xnerhu)\ **Post date:** [December 27, 2023, 12:08pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/7 "2023-12-27T12:08:40Z")
> [@artsiom](#): > > wandb login --relogin --cloud Tried those 2 approaches already, with no success. Btw, the .netrc file looks like this: ```auto machine api.wandb.ai login user password __PASSWORD__ ``` ---
**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\ **Post date:** [December 27, 2023, 8:04pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/8 "2023-12-27T20:04:01Z")
Gotcha, Could you run: ```auto import wandb run = wandb.init() run.log({"test":1234}) run.finish() ``` And then send me the full console log output of that run. If the run throws an error, could you please provide the debug.log and debug-internal.log files associated with the run where you are running into this issue? These files should be located in the wandb folder relative to your working directory. ---
**Author:** ![xnerhu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/xnerhu/32/1573_2.png) [@xnerhu](https://community.wandb.ai/u/xnerhu)\ **Post date:** [December 27, 2023, 8:41pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/9 "2023-12-27T20:41:24Z")
I found the issue. I used emoji in the run name. I removed it and anow it works. With emoji: ERROR Error while calling W&B API: An internal error occurred. Please contact support. (\) ---
**Author:** ![xnerhu](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/xnerhu/32/1573_2.png) [@xnerhu](https://community.wandb.ai/u/xnerhu)\ **Post date:** [December 27, 2023, 8:41pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/10 "2023-12-27T20:41:37Z")
Thanks @artsiom for your help. ---
**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\ **Post date:** [December 27, 2023, 9:04pm UTC](https://community.wandb.ai/t/cannot-run-wandb-verify-against-api-wandb-ai/5586/11 "2023-12-27T21:04:42Z")
That’s great news! Thank you for the update, that is good to know. Happy Holidays! 🙂