# Academic email not registered anymore?

**URL:** <https://community.wandb.ai/t/academic-email-not-registered-anymore/3706>\
**Category:** W&B Help\
**Created:** [January 17, 2023, 12:04pm UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706 "2023-01-17T12:04:00Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![lura](https://avatars.discourse-cdn.com/v4/letter/l/e19b73/32.png) [@lura](https://community.wandb.ai/u/lura)\
**Post date:** [January 17, 2023, 12:04pm UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/1 "2023-01-17T12:04:00Z")

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Hey!

I cannot create an academic team anymore (last year, it worked, but I just deleted the group). In my email settings, there is no academic tag. If I try to upgrade my plan to academic again, I’m forwarded to my project page. Am I missing something here? Thanks 🙂

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**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\
**Post date:** [January 18, 2023, 6:18pm UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/2 "2023-01-18T18:18:32Z")

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Hey Lukas,

Can you send me your username and your academic email?

Cheers!  
Artsiom

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**Author:** ![lura](https://avatars.discourse-cdn.com/v4/letter/l/e19b73/32.png) [@lura](https://community.wandb.ai/u/lura)\
**Post date:** [January 19, 2023, 4:00pm UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/3 "2023-01-19T16:00:57Z")

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Hey Artsiom, thanks for your reply! I guess I cannot send you a PM? My username is lura and my academic mail lukas.rauch[at][uni-kassel.de](http://uni-kassel.de)

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**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\
**Post date:** [January 19, 2023, 9:56pm UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/4 "2023-01-19T21:56:41Z")

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I readded your academic domain into our system. Could you check if it works for you now? 🙂

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**Author:** ![lura](https://avatars.discourse-cdn.com/v4/letter/l/e19b73/32.png) [@lura](https://community.wandb.ai/u/lura)\
**Post date:** [January 23, 2023, 8:48am UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/5 "2023-01-23T08:48:03Z")

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Hey, thanks, but unfortunately, no. I still cannot create an academic team or verify my mail 😕

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**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\
**Post date:** [January 23, 2023, 11:19pm UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/6 "2023-01-23T23:19:54Z")

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Could you try one more time? I was told we just changed your status in our database directly 🙂

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**Author:** ![lura](https://avatars.discourse-cdn.com/v4/letter/l/e19b73/32.png) [@lura](https://community.wandb.ai/u/lura)\
**Post date:** [January 24, 2023, 12:19pm UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/7 "2023-01-24T12:19:15Z")

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Now it works. Thank you very much 🙂

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<div class="post-metadata">

**Author:** ![artsiom](https://sea2.discourse-cdn.com/flex020/user_avatar/community.wandb.ai/artsiom/32/1001_2.png) [@artsiom](https://community.wandb.ai/u/artsiom)\
**Post date:** [January 29, 2023, 6:27am UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/8 "2023-01-29T06:27:11Z")

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Hi Lukas!

I’m glad I could help!

Cheers,  
Artsiom

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**Author:** ![system](https://us1.discourse-cdn.com/flex020/uploads/wandb/original/1X/366b649231631dbab896843020da0056074ac79d.png) [@system](https://community.wandb.ai/u/system)\
**Post date:** [March 25, 2023, 12:19pm UTC](https://community.wandb.ai/t/academic-email-not-registered-anymore/3706/9 "2023-03-25T12:19:56Z")

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