# 429 encountered (Filestream rate limit exceeded, retrying in 9.7 seconds **URL:** \ **Category:** W&B Help\ **Tags:** wandb\ **Created:** [August 18, 2024, 5:48am UTC](https://community.wandb.ai/t/429-encountered-filestream-rate-limit-exceeded-retrying-in-9-7-seconds/7600 "2024-08-18T05:48:53Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![rainy-autumn-fall](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@rainy-autumn-fall](https://community.wandb.ai/u/rainy-autumn-fall)\ **Post date:** [August 18, 2024, 5:48am UTC](https://community.wandb.ai/t/429-encountered-filestream-rate-limit-exceeded-retrying-in-9-7-seconds/7600/1 "2024-08-18T05:48:53Z")
Hello, I just encountered this problem: 429 encountered (Filestream rate limit exceeded, retrying in 9.7 seconds.), retrying request And it’s very strange that when I open the wandb, the loss becomes nan. If I comment out this line of code, everything becomes normal： ```python loss = criterion(outputs, labels) # wandb.log({"loss":loss.item()}) ``` ---
**Author:** ![joana-marie](https://avatars.discourse-cdn.com/v4/letter/j/f6c823/32.png) [@joana-marie](https://community.wandb.ai/u/joana-marie)\ **Post date:** [August 19, 2024, 6:58am UTC](https://community.wandb.ai/t/429-encountered-filestream-rate-limit-exceeded-retrying-in-9-7-seconds/7600/2 "2024-08-19T06:58:19Z")
Hi @rainy-autumn-fall , Thank you for reporting. Our engineers were aware of this and took care of it. May I confirm if it is now working on your end? Regards, Joana Marie ---
**Author:** ![rainy-autumn-fall](https://avatars.discourse-cdn.com/v4/letter/r/c57346/32.png) [@rainy-autumn-fall](https://community.wandb.ai/u/rainy-autumn-fall)\ **Post date:** [August 19, 2024, 7:46am UTC](https://community.wandb.ai/t/429-encountered-filestream-rate-limit-exceeded-retrying-in-9-7-seconds/7600/3 "2024-08-19T07:46:42Z")
Hi @joana-marie Thanks for your reply. Everything’s normal now. But I still hope your engineers can keep an eye on this issue, there will be a few hours of not being able to use wandb when it comes up. Regards, Rainy